All professionally taken photographs are copyrighted by the photographer or company that created the images. If the photo you are submitting was taken by a professional photographer, you may need to get a release. We are required by law to verify that our customer has permission from the owner of any copyrighted image before we can use the image to make your photo-personalised products.
Only your child’s first name will be featured in the video products you have ordered. Most of Kideo’s personalised DVD products include your child’s first name being spoken throughout the video, and your child’s first name is printed on all of the DVD packaging.
Products feature one gender-neutral outfit (usually overalls) for both boys and girls.
Our products appeal to a range of ages. Please refer to the description of a particular product to find the age appropriateness.
While Kideo products typically appeal to children, people of all ages (and some pets, too!) have enjoyed being a star!
If your child’s name is not one of the thousands of names that we have recorded in our database, we will contact you. If you feel that we may not have the correct pronunciation, please call us at 1300-662-452 and we can tell you if we have your name of choice.
Do you put greetings in the beginning of the videos?
We do not put greetings at the beginning of our videos, although your child’s name is mentioned over and over throughout the video.
How will my child’s name be used to personalise the products?
Kideo uses the latest technology to record an image of your child’s face and insert it onto the cartoon body of the main character in our videos and printed products. Characters speak your child’s first name throughout the video, and your child’s name appears on the video packaging.
Do your videos come in languages other than English?
No, our videos are only available in English at this time.
Placing an Order:
My child’s date of birth is requested on the Kideo order form. Will the birthday be featured in the products I order?
Your child’s date of birth is not featured in the products you order. We request the birthday on the order form so that we can make you aware of special birthday offers from Kideo.
How long will it take to get my products once you’ve received my order?
We will ship your video products within 10 business days from the time we receive your complete order. Please allow 2-5 business day for delivery.
What are the Credit Card types accepted on the site?
The credit cards accepted on the site include Visa Card & Mastercard. We do not accept American Express.
Can I add to an order that has already been placed?
Yes, you can add to an order within 48 hours of originally placing the order. Please call to speak to one of our sales representatives at
1300 662 452 and have your confirmation number available.
Can I return my order?
Due to the personalisation involved in creating our products, all sales are final. Returns are excepted for faulty disc, incorrect spelling or pronunciation as a result of error by Kideo. Errors by customers can be returned however a 50% fee of purchase price is required to redo the order.
PLEASE NOTE:
- Refunds are not offered due to the personalisation of our products
- Under no circumstances will returns be excepted after 30 days of purchase
I can see the video, but I can’t hear anything.
Check to make sure the speakers on your computer are turned on and/or turned up.
Why can I hear the audio but the video is static?
Please adjust the preferences of your Real Player for the most reliable video by opening Real Player and going to Tools-->Preferences-->Playback settings. Set buffer play to 45 seconds. Then click on Hardware in the prefernces menu and Video Card Compatiblity at the bottom should be set to most reliable or Use Optimized Video Display Unchecked (depending on your version of the Real Player).
Miscellaneous Questions:
Will my name and information be given out to any other companies or mailing lists?
We respect your privacy. Please see our
privacy policy for full details.
When will you have more popular characters?
We are constantly looking to add new characters and personalised products. Visit our website regularly to find out what new products we offer.
Do I received an email confirmation, Is this right?
Yes, we currently are unable to send through email confirmation, you can access the required information and print your tax invoice on the site through the order status button. Please take note or your order confirmation number on check out page.
How can I find my Tax Invoice?
- Click “Order status ” button on the top menu bar on check out page
- Please enter the order confirmation number on your invoice into the order number textbox
- Enter post code (Post code must be entered)
- Click on “Click here is find you order(s)” button.
- Click on “Receipt detail” link
- If you wish to print the tax invoice, please click on print button
